Our people make the difference to our business. The process that we at Netwatch use to create the most effective system for you comes from years of experience. Our staff go through rigorous selection processes which ensure that the knowledge and experience is there to support our customers. Here at Netwatch, we encourage the innovative culture we have enjoyed for so many years so our staff are constantly coming up with new and innovative ways of designing the best system for our customers.
Your site will be surveyed and we then select a system which protects your property . That way you stay in control of the project while we provide the expertise and innovation.
Once you have chosen the design for your system we move into the installation stage. Our engineers will visit your site and get to work putting your chosen system in place. All Netwatch engineers are fully qualified and insured with a wealth of experience in their field. Once the system is installed our engineers at the specialist Communications Hub to set up and test your system to ensure it is fully protected before commissioning.
Once commissioning is complete, only then do we go live and bring your system into the Netwatch fold. Your cameras will produce images which are fed through our software and the moment any threatening activity is detected, the live feed from your camera will appear in front of one of our Intervention Specialists.
Our Intervention Specialists have extensive training in dealing with every eventuality. They are trained in anti-kidnap protocols and also in the prevention of terrorist activities. Once they are in charge of a situation on your site, they will continue to monitor until the police are onsite and the intruders have been arrested or the area cleared, checked and checked again. By 8am the next morning a comprehensive incident report is sent to our customers and acts as a record of activity on that site.
Netwatch systems ensure that every camera is polled every 30 seconds. We constantly check that images are being fed into the detection software and if a camera is not producing images, it is investigated and, if necessary, replaced.
This process ensures minimum down-time and your site is fully protected in the soonest time possible should there be a technical issue.
The Netwatch Managed Service guarantees the system hardware, software and all client agreed protocols for the life of the agreement.
Not only is your system guaranteed to work, it is also guaranteed to be upgraded and updated over the life of the agreement.
The Netwatch Managed Service delivers a comprehensive service with best in class hardware and ground breaking, innovative software.